Qualtrics Resources

You can view live Qualtrics system status updates here: https://status.qualtrics.com/

Qualtrics is KU's supported survey platform — free and web-based, available to all faculty, staff, and students, with the tools to build professional-quality surveys and reports. AIRE administers KU's Qualtrics license; this page covers access, usage guidelines, support, and how-to resources.

Guidelines for Use

Use of Qualtrics Online Surveys is limited to University of Kansas faculty, staff, and students for academic and research use only.

Users of Qualtrics Online Surveys must follow these guidelines:

Ensure their surveys are in compliance with applicable accessibility requirements and legislation.
- Survey creators should note that some Qualtrics question types do not meet common accessibility requirements. Qualtrics includes a tool that survey creators can use to check their survey for possible accessibility issues.
Ensure compliance with Qualtrics terms of service.
For surveys intended to go to the entire campus or a large subset of students, faculty, or staff, follow the Survey Review and Approval Process as described in the Survey Coordination policy, https://services.ku.edu/TDClient/818/Portal/KB/Article/21562/Survey-Coordination-Policy. Contact AIRE-help@ku.edu with any further questions.
Ensure copyright and other legal compliance, consistency with University policy and guidelines, and best practice.
All KU surveys must follow guidelines provided in the KU Data Classification and Handling Policy.

Qualtrics Support

For administrative support in the University of Kansas Qualtrics license, complete the Qualtrics Administrative Support Request Form linked at the bottom of this page. Administrative support includes:

Transferring survey ownership
Troubleshoot account issues
Create or update a user group
General Qualtrics project questions

For other technical support, visit Qualtrics support directly:

Search Qualtrics support documentation at https://www.qualtrics.com/support
Contact Qualtrics support with the "Contact Support" button on the above page
- Select the sign in option "Sign In With SSO"
- Use the Organization ID "kusurvey"
- Follow the prompts to be connected with Qualtrics support staff

Recommended Resources

Qualtrics Beginner Quick Start
Self-paced training designed for new users. Includes short videos covering project creation, survey development, survey distribution, and results reporting.
Resource: Qualtrics Beginner Quick Start
Getting Started with Surveys
An overview of the survey lifecycle in Qualtrics, including survey design, distribution, data collection, and reporting.
Resource: Survey Platform Overview
Creating a Project in Qualtrics
Learn how to create a new project from scratch, use templates, copy existing surveys, or import survey files.
Resource: Creating a Project

Accessibility in Qualtrics

Survey Accessibility

Guidance on reviewing and improving survey accessibility to help ensure an inclusive respondent experience.

Resource: Check Survey Accessibility

Qualtrics Accessibility Commitment

Learn about Qualtrics' accessibility standards, compliance efforts, and accessibility roadmap.

Resource: Qualtrics Accessibility Commitment

Survey Logic and Branching

Using Logic in Qualtrics

Learn how to personalize surveys and improve respondent experience through survey flow, display logic, branching, and embedded data.

Resource: Using Logic in Qualtrics

Skip Logic

Direct respondents to relevant questions based on previous responses.

Resource: Skip Logic

Reporting and Dashboards

Distribution Reporting Fields

Understand the distribution metrics available in reporting dashboards, including delivery, open, click, and response measures.

Resource: Distribution Reporting Fields

Additional Support Resources

Qualtrics Support Center

Access documentation, tutorials, troubleshooting guidance, and frequently asked questions.

Resource: Qualtrics Support Center

Qualtrics Training and Learning

Explore self-paced courses, learning paths, certifications, and other training materials.

Resource: https://basecamp.qualtrics.com/

How do I log in?

How do I create a new account?

Log in with your KU Online ID & password. Select “I don’t have a Qualtrics account” and a new enterprise account will be created for you.

Learn Qualtrics Basics

Visit Qualtrics Online Training

RESOURCE	PDF	VIDEO
Get Started With Qualtrics Learn the basics of creating surveys with Qualtrics. Topics will include creating an account, reviewing question types and options, display and survey flow logic, collaborating, and distributing surveys.		Get Started with Qualtrics VIDEO (58:59)
Anonymous Tracking Survey How to create a Qualtrics survey that anonymizes responses while keeping track of who in the distribution has completed the survey, and also recording contact list demographic data.		Anonymous Tracking Survey VIDEO (9:59)
Qualtrics SSO Authenticator How to add an SSO Authenticator to a Qualtrics survey for respondents with KU SSO credentials.		Qualtrics SSO Authenticator VIDEO (5:14)

Key Qualtrics Resources

Survey Calendar Survey Calendar

Survey Request Form Survey Request Form

Qualtrics Administrative Support Request Form Qualtrics Administrative Support Request Form